I have attempting to get money out of a PruFund Investment plan since the beginning of the month. I started the discussions about how to do this on the 1st March and on the 4th March received an email with a PDF form and details of how to provide the required information on an upload form. I asked for a 1 off withdrawal but the form was for regular withdrawal. It took a further 3 days to receive the correct form and then I tried to upload the required documents via their upload. It failed and it still wasn't working at the end of the week. I tried it again on the Monday 11th March and it still wasn't working so I sent the documents from abroad (£100 cost) to get to them next day. It turns out that a letter from the bank wasn't enough for them so they requested a bank statement. Their upload form still wasn't working so after negotiations they agree to accept an email. On Friday 15th March they agreed to a 48 hour turnaround and I agreed to pay £20 for an electronic transfer. Their 48 hours didn't start until Tuesday, but I was promised that the electronic transfer would be done on Thursday the 21st March. It is now the 22nd March and on this mornings call it seems that the transfer has not taken place and they will get back to me by the end of the working day to tell me what has happened, so I am presuming that the next chance of a transfer taking place will now be next week. To be quite honest I don't believe a word of what I am told on these lines. My belief is that they simply don't want to release any money and will delay for as long as possible to continue making money on these funds and push up their results and share price either that or it is just complete dereliction of duty towards their customers.