Remember the good old 'Man from The Pru'? Well, your memory must be good, because that is evidently a looooooong time ago. The customer service is appalling, no, worse than that, it is woeful. I try to get my yearly statements and my AVC update. Every single time without fail it is a case of needing to renew passwords, PIN number etc etc. Call customer service? One and a half hours of muzak and a loop saying they are extremely busy - doing what exactly?? It is clear they do not wish to engage with their customers and just want to take your money. Dreadful, truly dreadful experience and I am still no nearer to getting the information THEY keep telling me I need to read - but they won't let me! Soon as I can transfer out I am going to. Resting on laurels of past times as an honourable institution. Forget them, they don't give a toss about you.