Absolutely the worst experience I have had. 2 claims lodged. Unless you contact them it takes over 7 days to receive a letter to advise you have not returned a document that they did not send with their correspondence. Misquoted timescales and assurances. Whilst they have good customer service, they need to be singing from the same hymn sheet, nothing is coordinated and they have made mistake after mistake. I would definitely not recommend taking any sort of policy out with this company.
7 years ago
Prudential has a
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