Fed Up
My husband had a severe stroke that has left him paralysed and unable to speak. After finally making the decision to give me Lasting Power of Attorney I sent the certified signed and validated copy to The Prudential. Firstly the reference number they had quoted didn't exist, they couldn't speak to me as I didn't pass the security questions...erm full name, tick, date of birth, tick, address, tick, previous address, tick, national insurance number, tick, policy number, tick, date policy started, tick 🤪 I was put on hold and transferred to someone who gave their condolences????? I explained that my husband was most certainly alive and went through more security questions only to be told that the LPA I had sent in wasn't signed! I think my solicitor would argue that it is. After 25 minutes of speaking to, in my opinion, incompetent people I asked to speak to a manager. The supervisor informed me that my solicitor's signature isn't valid as The Prudential's tech team have decided it isn't an ink signature....this will probably come as a shock to my solicitor when I tell him on Monday that the ink in his pen and the validation stamps aren't good enough for The Prudential. 35 minutes of my life wasted talking to the most inept company I have had the misfortune to deal with.
3 years ago
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Prudential has a 1.53 average rating from 102 reviews

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Alice, Customer Support

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