My 87 year old father has been a loyal Prudential customer for over 55 years and regularly paid his house insurance premiums promptly. After water damaged caused his house to be unhabitable, he immediately made a claim and Prudential agreed to pay the claim in March 2018. My father is still waiting for the claim to be paid out and it is now April 2019. This is causing my father and my family so much distress as they now won't answer emails. They have been reported to the Financial Ombudsman and I highly recommend this action to everyone who are unhappy with Prudential. I don't think Prudential are even worth one star.