The way this Company deal with customers is a total disgrace. My Husband has a pension which was due to mature mid October 2019. Two Months later he is still waiting for his money. It took 2 Months even to send his pack to him. Despite numerous phone calls and promises of call backs which are NEVER honoured. Yesterday we waited 45minutes just to be answered, that happens each time. I tried to email and guess what? The site was out of order and “sorry the system is down at the moment” is a regular excuse. Yet again he was promised a call back this morning did he get it? Did he heck, and to add salt to the wound they are still taking premiums! Financial Ombudsman here we come ........