Phoned numerous times during working hours and got recorded message saying they were closed but message went on to say they are open till 7pm 3 hours later than I was calling, got same thing on complaints number, website says try our live chat service, but they don't have one. Sent email to complaints dept, never got a reply. All this was because I simply wanted to change the car on my policy. When I did finally get hold of a very indifferent person the following day I immediately cancelled my policy, they didn't seem to care. My advice would be, even if they are the cheapest quote you get, avoid at all costs.