I've just had a house insurance renewal quote. I thought insurers were supposed to two things to stop ripping people off: 1. show last year's premium, 2. not automatically increase premiums to take advantage of people without a computer. QLR have failed on both. My last year's premium is quoted as "?//". No doubt they will blame this on a systems glitch. The new premium has increased by £21 (from last year's £146) but they've added a brand new, never heard of charge called "Our set up fee" of £45!!!!!!!!!!!!!!!!! Will these companies never tire of think of new ways to rip their customers off ? Shocking, underhanded and they should be ashamed, especially at a time when everyone is struggling with the cost of living