I contacted Quote line to take advantage of the insurance I had with them. I was referred to Arc Legal as this was a consumer matter. (Another bunch of incompetents) When things started going wrong with ARC Legal, another story. I went back to Quote line and raised the problems with them. Initially they were stand offish and really didn't seem to care very much but after keeping onto them they have taken a completely different approach and decided that they couldn’t care less. After persisting with the first line incompetents it was referred to someone who declared they were the complaints manager “Sidrah Malik”, She listened to the saga, said all the right things but I later found out that in the first instance she wasn’t the complaints manager and in the second instance did absolutely nothing to help at all. In fact I couldn’t even find any evidence at all that she had assisted with the problems with Arc Legal at all. I believe I was deliberately lied too. After doing some research about the company I found out that “Matthew Eadie” Was the Customer Service Manager. When I finially got to speak with him, I thought I’d had what seemed to be a reasonable conversation. He pledged to look into the matter and come back to me within a couple of days. More than a week later he failed to keep his promise and hadn’t called me with the promised update. Instead he wrote to me dusting down his shoulders and claiming that it was all down to the underwriters to make a decision and nothing to do with them as the broker. I spoke with Towergate the insurers and they most definitely stated in very clear terms it was the broker who was responsible. I also spoke with the FOS and they reinforced the position. In brief Quote Line had taken my money it was their responsibility to help. Having stated to this to “Eadie” he only wrote back with more excuses. I protested again and demanded my money back as I had been told to do by my credit card company and this time “Steve Murray” wrote back and again referred me away. Ironically he is the compliance Manager. So it seems I must take the matter to the FOS to have the compliance manager educated in matters of compliance !! My Credit card company have registered the complaint and started the process of getting my money back. All this has detracted from the original claim and that isn’t being dealt with. I would urge anyone to think very carefully about using Quote Line or any of the other names they go by. These are the details of the company; Authorised and regulated by the Financial Conduct Authority Botanical House Talbot Road Old Trafford Manchester M16 0PQ customer.service@quotelinedirect.co.uk Tel: 0161 874 8000 Fax: 0161 874 8014 www.quotelinedirect.co.uk Directors: J.F.Wilson (Managing) G.M.C.Hooper M.R.Henderson P.O’Gorman Established: 1969 Proprietors: F.Wilson (Insurance Brokers) Ltd. Reg. Office: Botanical House, Talbot Road, Old Trafford, Manchester, M16 0PQ. Reg. In England No. 1305146 I have also reported the matter to consumer direct and spoken to Manchester Trading Standards. Watchdog have also been informed.