Was contacted via letter then phone 7days apart in my renewal period (14 days prior to renewal) the letter was self explanatory but the phone call was odd and rude with the guy talking absolute tosh and saying "do you want me to cancel it then or what" when all I had said was I haven't decided if I'm going with the renewal yet. If I had more time to shop around after this call I would have left but unfortunately I've let it renew. Next year though I'm off . Not very polite and not a lot of customer knowledge, leaves me wondering what they would be like in the event of a claim if this is how they treat their existing customers at the renewal stage.