Trying to contact them is a NIGHTMARE if there's a problem; extremely frustrating and NO customer care at all. If you never have a query or an issue, they probably seem ok, but in almost 30 years of getting insurance I've never had this sort of experience. Contacting them to ask a question is designed to be difficult; I would not recommend them to anyone regardless of price - they're not the cheapest anyway. The difficulty in communicating is the main issue.
4 years ago
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