I cancelled my Policy and quoted a reference number. My policy was renewed and was told my cancellation hadn't completed. Kevin in cancellations emailed me to say that he cancelled my Policy and they would process a refund. I have today received notice of legal proceedings. I will be reporting the matter to the FCA. Really difficult to get hold and poor customer service. I will never choose Aviva ever again and would not recommend your services to anyone.
4 years ago
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