Being new to conducting business and insteractions online, I found attempting to contact a representative very confusing and frustrating. You should have a dedicated easily identifiable Icon on your web site for contact purposes only. You should also have a fully trained operative available to answer any queries immediately rather than ultimately. The time lapse begs the question whether I'm insured or not! Having made a mistake with the information I provided, I did, eventhough it was a long time coming, appreciate the email to prompt informing me of my mistemeanour. The matter was resolved quickly from thereon in.