I had to get a cracked windscreen replaced which was straight forward. Booked it all through quote me happy website. Great, autoglass came out and did a terrible job. But that's a different story for a different review. A year and a half later the windscreen cracked again for no apparent reason. Went back through insurance company (still with quote me happy) price had gone up from £75 to £115, ok well it needs to be done so booked up, again very straight forward. Using a different windscreen repair company this time, thank goodness. When they turned up and started the work they abandoned the job as they said autoglass had done such a bad job they didn^t want to touch the screen (clips had all been removed from side of screen so panels had been glued on and vin plate was cracked as well as other issues. We were advised to go back to autoglass as windscreen had no reason to crack and they said autoglass windscreen have a lifetime warrenty. This is when it all went wrong. We had a battle on our hands. We tried contacting the insurance company however they don't have any advisers who deal with windscreen complaints you just have to book the replacement through the website. Refused to deal with it. We said we cant book it through your website as the company you use have refused to fix it because the company you made us use the first time have damaged the car. Nope can't help. So we logged it through their website as a claim/complaint it's now 6 weeks later and we have had no response or acknowledgement of our complaint. Quote me happy are not interested at all that my car has a cracked screen and has not been driven or repaired and it's now 6 weeks where I have been unable to drive my car. So I have now renewed with a different insurer who was much cheaper than my £4 cheaper than the previous years renewal quote. It's funny how they could contact me by post, text and email for my renewal but still no contact about my complaint. I had been a loyal customer for 3 years. I will never use them again and would never reccomend. As soon as we had a problem they were not interested. Very disappointing.