Involved in a no fault accident, had to fill out a webform at the side of the road to report the accident (wasn't able to call anyone straight after the crash). My car was taken away a few days later and after that I've heard nothing from them. Tried to contact over the phone just to keep getting cut off, they never respond to emails. The webchat is useless the agents seem to have less of a clue what's going on than I do; just standard canned answers to everything and never getting back to you. The hire car I paid for in my cover in the event of an accident has never materialised either despite multiple requests for it. These people are clowns; save yourself the stress of dealing with these tossers. Yes the fully comprehensive quote was cheap, but in return the service you get is non existent. I've been stuck without any transportation for two weeks all because of a accident that wasn't my fault. They're happy to take your money, just a little less keen on returning the gesture. Oh and don't waste your money with the legal cover add on, it's just a load of greedy solicitors who will constantly harass you to make exaggerated claims for injuries so that they can line their pockets on your misfortune.