Quote me UNHAPPY is all well and good until you have an issue. DO NOT be fooled by the positive comments on Trustpilot. I was like the previous reviews, happy for 2 years until a fraudulent claim was made against me that I hit a third party car. It was flagged 3 months later, with no location. I gave all details as required immediately so they could "promptly" get onto it. I had heard nothing since then. 8 months later, my insurance renewal was due, they were more expensive and it is then they had informed me they had done absolutely nothing in that time to rectify the situation. One person at QMH said they would chase it two more times and if they heard nothing back, they would write it off, however someone else said no they won't write it off, they will attempt again and wait and see. Which basically tells me this could go on for YEARS whereby they can't be bothered. It made sense to move away from these people however it was a pain because QMH had not done what they should have on their systems which meant I couldn't move. I finally managed to move to Hastings Direct after 12 hours of phone calls and e-mail exchanges. 3 months on I have asked yet again for an update via e-mail ( as if you are no longer a customer you can't talk to them on chat) and they have ignored me completely. I e-mailed yet again a week later and of course, nothing. They are IMPOSSIBLE to get a hold of. They DO NOT reply to e-mails. They DO NOT give the right information. I recommend going with another company. Pay the extra and go elsewhere. Luckily for me, Hastings Direct were cheaper than QMH when I was due to renew. AVIOD