Awful claim service. No help whatsoever just referred to a loss adjustor. You have to do everything yourself and then they pay out (hopefully). They rely on a clause in the policy that allows them to just pay money out rather than handle any delaings with builders etc. Homeowners of a certain age are just not equipped in later life to become "clerk of the works" to get repairs done. A very poor low quality insurer
3 years ago
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