I chose this company based on price alone, not realising that they are part of Aviva, whom I have had problems with in the past. I had a claim earlier this year and the repairer they chose was dreadful. I had to visit the repairer to collect something I had left in my car and discovered that they had left my car with its boot wide open in their yard overnight. Thankfully it had not rained or my car's boot interior would have been ruined. They had also left the interior of the car filthy with dust and dirt and had clearly not used any form of seat protector or paper floor mats. When I complained I was promised that they would deliver it back in a spotless condition. Not surprisingly when it came back it was still dirty and even had a dirty handprint on one of the seats! There was also some minor damage they had caused which then had to be fixed by a second repairer. Overall I would strongly recommend avoiding this insurer.