Do not use this company. Impossible to get through to them, on their online (only) communications. Could not log in, pressed their 'trouble logging in' - button and an automatic response says, they have locked your account because there were 'too many incorrect attempts' - this message pops up even when you have made zero attempts and just hit 'T.L.I'. then nothing happens, no option to reset a password. This automatic response popps up whether you tap, 'forgot my password', 'forgot my log-in', makes no sense and does not lead you onto anywhere... I have had my no claims certificate, need to upload this but simple cannot log in, now they've canceled my policy and I have no way of contacting them. Complete nightmare, waste of my time and now I have to find new insurance whilst I have paid for a whole year with quote me happy - shocking and designed to screw you over. Nothing happy about this experience.