Quoted me miserable, automatically renewed my home insurance after increasing it substantially without justification. I tried go cancel using my account but it kept locking me out with a password issue, tried to reset my details but still not able to access and cancel. Eventually I managed to get their email details and sent cancellation request. They set me several letters saying that I hadn't payed for a year's worth of premiums, but I later received an email from them to say that I had cancelled and there was nothing left to pay. Difficult company to deal with.