They are a bunch of money grabbing scumbags. Quote me happy automatically renewed my car insurance policy for another year making it MORE expensive than my current year even though i have no claims insurance AND they did this without informing me and therefore, without consent. They do not appreciate current customers only new customers!!! New customers are offered 20% cheaper car insurance. For me to opt out, they want to charge me 52 pound. I am taking this to the financial ombudsman. I was looking forward to having more money this year as i wouldn't have to spend so much on car insurance as i was a first year driver. Now instead i am paying MORE!!!!!!!!!!!!!!!! >:( If they have the audacity to do this to an existing excellent customer without a care in the world i can only imagine what they will like if i ever have to make a claim