What can I say? This is a nasty business. Very good at getting your money. Absolutely useless if you actually need help. - No humans to talk to if you get into trouble, just leaving you to manage your own incident - No cover during bank holidays - They own the garages doing the repairs, so they’re basically in cahoots - Will weedle out of anything they can… - …and they’re so ineffective, they’ll take a week to tell you that’s what they’ve done Even though our situation didn’t result in a claim (let alone a payout), they still put a marker on our account which has increased our annual insurance cost by 20%. So, both corrupt AND useless. Just don’t waste your time or your money.