Had an email telling me that I had to speak to their 'Policy Investigations Unit' as I made a genuine mistake on the policy which they picked up - fair enough. Emailed to request policy cancellation. Response saying I had to phone a number only open 8.30 till 5 weekdays (so when everyone is at work). Called - 45 minutes later, had to hang up as at work. Called later same day - 60 minutes later, hand to hang up again for the same reason. Called this morning to an automated message saying that they are having too many calls, and to try again later, which then just hung up. Absolutely out and out terrible. HIRE MORE STAFF!!!