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yvonne
Quote me happy cancelled my car insurance due to me apparently not supplying proof of no claims (even though I uploaded proof on THE SAME DAY I took out the policy). I had been conversing back and forward with the company as I was getting letters stating that I had not updated proof. Eventually on June 22nd 2016 I received a letter stating that my proof of no claims had been ACCEPTED and that no further action was required. I then found out that on 6th July they had cancelled my insurance! When asked for the reason why they said I had not been in touch with them to supply my proof of no claims! They even charged ME a cancellation fee of £55! I then emailed the company attaching a photo of the letter stating my no claims had been accepted and asked for my money to be refunded and for some form of compensation as I had been driving without insurance certificate for 3 weeks! They agreed to refund the cancellation fee but would do nothing else to help me, even though I had to pay an added £75 to set up a policy with another insurer (which obviously I would not of had to do if quote me happy had done their jobs correctly in the first place)! So I have now been left out of pocket and to other company's it looks like my insurance has been cancelled because I am dodgy. Thanks very much quote me happy!!
9 years ago
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