Been insured with this company now in year 2. Initially lots of stress uploading proof Ncd. Anyway got a new car, logged into my account and tried to amend my car details......the automatic response was we can't insure this vehicle, which I thought was odd. Logged out and requested a quote as a new customer, which I got instantly. I have challenged them, where they informed me it was the system and underwriting and they were unable to overwrite. If I wanted to change my car I would have to cancel my policy (at a £54 cost) and start new policy for the new car. Surprisingly I have cancelled and gone elsewhere!!!! Bad service hindered by slow response to emails (as can't speak to anyone all done online).