Thanks to this awful company, I'm now over 11 grand in debt with a car that cant be driven and finances to still pay after having my car stolen and they refused to help me. It took them a month to tell me this and my life has been hell since the day of the incident. They dont give you ANY updates on your claim so you have to chase them. EVERY time you ring them you will be on hold for over an hour. Even with police statements, AN ARRESTED PERSON WHO STOLE THE CAR, ADMITTED IT AND THE CAR RECOVERED, they will STILL not help you. Avoid this scum company like the plague.