This has got to be the worst Company in the world to deal with. I have been with them for two years now and will not be renewing in future. The first time the renewal came up I got a quote from a Comparison Website which gave a quote £30 cheaper than their renewal quote from themselves. They told me they could not honour the cheaper quote and renew through the Comparison Website - which I did. This years renewal has been a disaster. I received an email requesting me to update my financial details for the auto renewal. I emailed saying I would not do this until I received a renewal quote. A week later I received a renewal quote of £247, so updated my details and the renewal price "jumped" to £280. Needless to say I queried this and they said they would investigate. Four days later they said they would honour the £247 quote but would take £280 from my account and credit the same account with £33. I made sure I got written confirmation of this but on the renewal date a "sixth sense" told me something would not go right. Sure enough it went wrong and they attempted to take the money from my old financial details. What Plonkers!!! I contacted my bank and found because of their actions the payment had been declined. Whilst the bank hung on the phone and I paid the £280 into my "Quotemehappy" account and the bank confirmed the payment within 10 seconds. I queried all this with the company by email - No apology - No sorry our fault just a reply to say they would repay the £33 when possible. How long will I have to wait???? Needless to say I will NOT be renewing next year. They are awful to deal with. Only contact is by email and they take at least 48 hours to reply, not much use if you have an accident. If I hadn't had my "sixth sense" moment would would have happened if I had had an accident in the few hours before I secured payment. I think I know. Their plea would have been "NOT INSURED - NO RENEWAL PAYMENT" Wash their hands of the matter.