My car was hit by a another vehicle that failed to stop. As I have a new car it has an after sales support system, Quote me Happy doesn't recognize this and stated that they would charge a further £250 on top of the excess they were already charging if I didn't use their approved repairer. So, they wanted to charge me more for using the repairer that was approved by the maker of the car, on top of this they couldn't guarantee that they would use approved parts thus lowering the resale value of my vehicle To add insult to injury the excess had itself already been inflated by clauses and charges hidden in the small print. Pure scam artists, don't use them