2 months since accident, received 1 email from them stating the details i gave regarding the other driver did not match anything on their system, but don't worry at this time we will say its the other drivers fault, have your car repaired using your excess. if we can not trace the other car - oh well - from the the start did not give me confidence that they would even bother to do anything. (Just pay yourself). Had to tell them that at the time, i checked MID and the other persons car was on there and it was insured, ops yep, they then found the missing car. Now its 2 months later and they haven't even contacted the witness (Black Cab Driver) who was good enough to stop and give me their details. have sent other emails, no response. Someone tell me, have i had a good experience?