Try to contact this company, you will have more luck then putting you hand on the sun, honestly I could not recommend this company to anyone who isn't a sadomasochist. The pain you will endure is you lose you policy number on the 1 email they send out is amazing, plus never have I ever heard that you cant only speak to a human being, after paying £700 on insurance, unless I fucking total my car, unless I have to wait 2 pissing days for a response. What a load of cunts. Take your money and run. Not the most PC review I understand, but if this helps put 1 person off this amazing insurance company then thank fuck.