Had to write this review after all the negative reviews I read after my accident. I had a recent car accident In September and my new car was written off. I had no problems ringing them to report the incident and their operator rang me back shortly after to update me. I then corresponded via email and on the 4th day the same operator rang me back to offer me a settlement figure which I agreed to and was told the money would be i my account within 3 - 5 days. I had a confirmation email of this within 2 hours and money was in my account 3 days later. All settled within 8 days - excellent service. This is a genuine review so don't listen to all the negative ones this was my genuine experience.