I have 5 years ncd on one car I’ve now purchased another car and used the same ncd when filling in the form and didn’t know you have to start from 0 ncd on my second car now they keep messaging me for my 5 year no claims discount I’ve told them I need to change it and pay the extra none of my messages are answered and they keep telling me to edit my account but youCANNOT CHANGE IT IT WONT LET YOU now I’ve had letter telling me they are going to cancel the insurance I’ve even messaged them with the problem and they keep telling me to edit my details BUT YOU CARNT CHANGE IT IT WONT CLICK ON IT all I want is an answer from a person not a computer