Absolutely appalling. Because of a difference in the name of the policyholder and that on the proof of NCD, they cancelled my wife's car insurance. One was in her own name, and the other in her married name. No matter how many times I tried to explain, their chatbot could not understand. Even phoned the patent company, Aviva, but they could not help. So now my wife's insurance is cancelled and she gets charged a 50 pound admin charge for the privilege. My advice-avoid them like the plague.
5 years ago
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