Avoid due to poor customer service, threatening emails and no phone support After non successfully attempting to change my direct debit from one account to another within 30 hours I was sent the most threatening email I have ever received from a company that a default was issued on my account and would take me to court. I AM SURE I AM NOT THE ONLY PERSON IN THE WORLD TO CHANGE CURRENT ACCOUNTS! Despite clearly having a new direct debit set up hours earlier. To be sent a two page essay in capitals threatening me for something I had clearly attempted and succeeded to rectify at 8am. It was the most unprofessional correspondence I have ever had the displeasure of seeing and when told to contact aviva insurance (at the top of the email), which I did. They had no record of my home insurance as it was with a broker who you are unable to contact. I can categorically say the policy will not be renewing. I dread to think what would happen if I actually needed to claim! I have other products directly with Aviva and they are wonderful. Just not quote me happy.