I got a letter telling me if I don’t respond they would cancel my policy. I had already taken a new policy with another company so didn’t do anything. Two weeks later I get a threatening letter telling me if I don’t pay £161.93 they would take further action. I have the money I tried paying it but couldn’t log in. I clicked on forgotten password/ username and was promised an Email with a reset one. It never materialised. I clicked on ‘ Still having trouble’ I connected to a robot..... no matter what I typed the Robot would then ask ...Did I answer your question? I clicked No and the response was, thanks for your feedback! I’ve rung so many numbers even Aviva and the car insurance department. I actually cried I was that frustrated. I managed to register a complaint and received an automated E mail stating they would get back to me on the next working day. That working day is Monday 23/9/29 or the day further action will be taken if I don’t pay! There’s no address to send a cheque to or Bank details to make a transfer. I’m not sure what to do if I have no response?