I downloaded Proof of No Claims Discount in TIF format on five occasions via their website and received texts and emails stating it had not been received and threatening cancellation (plus a £50 penalty). There was no Email address or Phone number to enable me to sort it out. Finally I had to resort to the Complaints Procedure to obtain an Email address and sent it as an email attachment. Clearly their system is flawed as the same document went through first time as an email attachment.
5 years ago
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