I was changing my car and had to contact them by email as my car was not on their list. This was on 10th March. They did not reply. I therefore had to cancel my insurance with them and re insure with another insurer. They did try unsuccessfully to contact me on the 12th March but I was collecting my new car on that day. They were too late.
If they offer an online only service then they must have an up to date website and be able to reply to emails without delay.
Ceri Morgan
10 years ago
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