Month after purchasing insurance from Rac I changed reg plate for private. On the phone customer representative told me because I have policy just for a month he will change it for free. 5 months later letter from insurance database MID came saying that my car is not insured. Checked policy and he didn't change reg plate as requested... After changing it online they charged me £80 for change and premium increased by 5pounds/month(yes, just for a private plate!) . I decided to cancel policy what took me 4 phone calls and over an hour as advisors are hanging up... and guess what, £55 for early cancellation. Avoid.