This has to be the worst ever breakdown company. They lie about times for recovery and dont even inform you that their call out times are taking 5-6 hours for a call out. I was only told this after complaining to the 3rd advisor about having to wait over 2 hours that the recovery times are 5-6 hours. And the 3rd advisor said they were having to send a private company out to repair a flat tyre because they dont have anyone in the area even though im broken down in a town centre high street. She informed me that it would be another 50 minutes at least, so i rang back up 30 minutes later and the person on the phone this time couldn't give me a time for the recovery truck to turn up so this shows their advisors lie because he couldn't provide me with a recovery time. And to top this im classed as a medical emergency because of my medical issues and mobility which they are fully aware of due to my issuance being through motorbility. I finally after 3 hours waiting the private recovery company McAms rang me and informed me that their breakdown truck would take another 90 minutes at least and they couldn't take me home and i would have to get a taxi home and the recovery truck would bring my car 20 miles to my home address. What a awful experience from RAC. Their advertised times state that "4 out of 5 customers are repaired at the roadside within 30 minutes" WHAT A JOKE. i must be the 5th customer. DO NOT TAKE OUT A POLICY WITH RAC or you will regret it.