Been with them for one year, renewal due and the quote is not competitive. The links on the renewal email do not work. Googled and got to their website and logged in. Big button saying renew now, but I don't want to. Chat option pops up but is virtual agent and says I need to call. So call, wait in queue for 15 mins, spoke to someone and cancelled the insurance after saying I had already sorted out new insurance as their quote is not competitive. Just make it easier to cancel the renewal OR make your price competitive. Simple. Customer / users are much more savvy and will not put up with an experience like this.