It was all good and happy until I got an email yesterday with the third line bluntly and threateningly stating "Formal Notice of Cancellation due to black box not being fitted", which would obviously scare anyone. Mind you, I've still got 8 days to fit my black box. Well, let me tell you something. Having to fit their black box shouldn't be the customer's responsibility, regardless of how much you believe it "can easily be done by teenagers", and given the fact that my first box with them was fitted by an engineer in 2019. So I received my box on Tuesday, they gave me 14 days to fit it, so I thought, great, I'm off on Friday, let's do it then. I couldn't fit it due to all the bolts being stuck on and near my battery. So then I receive a shitty email, threatening to cancel my policy...... 4 days after I've received the box to be fitted. Overall good experience with the company up until now, but the fact they keep saying "use our online services to make changes", even though over the two years I haven't been able to log onto their online services a single time due to it always being down, that email was very unnecessary and I'll probably be taking my car insurance elsewhere when my renewal comes around. Oh, and promising "no curfew" and then reducing your points for night driving is a whole new level of false advertising.