Atrocious customer service. My husband changed his car and rang them to transfer his insurance to the new car. He was told he couldn't do this as they would need to cancel the existing policy and transfer the insurance to a different company. There would be a fee of £25 to cancel the existing policy and he would have to start a new policy, which was fair enough. We decided we could get a better deal elsewhere and told him we'd look around . We then rang to cancel and were told we had to pay £55. Why didn't he tell us that? We lodged a complaint and all we got was a load of waffle and excuses. I will certainly be taking my own car insurance away from them when it's due for renewal and recommend anyone reading this do the same.