We had two cars with them. The renewals came through as very much the same as last year. Having read that insurance fees had dropped due to COVID I went on the comparison sites and got the same cover for the two cars for £500 less. Even there the RAC cover was £100 less per car car than they wanted to charge me. I understand they can't charge existing customers less than new ones now. The only way to contact them is by phone. I spent ages on the phone and never got through. You can't email them. Thus I cancelled the direct debits. Since then we have been getting increasingly threatening letters and emails. Why should I have to pay to cancel? It takes one press of a button by one of their under paid staff. I am taking the matter up with the FSA for harassment and I would urge others to complain as well. They are nothing more than a bunch of crooks.