The most awful experience ever. Little or no level of expertise or customer service. Following an a terrible accident, not my fault, rang the RAC. 45 minutes later struggling to understand what I was being told. No help whatsoever, in any respect, no support. 3 or 4 promised call backs never came in. One operative allowed me to get as far as a polite "I am not happy with the service" before she put the phone down on me (Sophie, claims dept., 12.07 on 11/8/21) Filed 2 complaints. heard nothing. On top of which my renewal is due but renewal email has not reached me and a promised resend 2 days ago has not materialised. I have been with the RAC motor insurance for one year, and that is one year too long. If I could give them minus 5 stars I would. Don't go to this company if you expect and help, support, or customer service. A low quote is not everything.
9 months ago
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RAC Insurance has a 2.31 average rating from 1,086 reviews

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