Their Customer Services are absolutely rubbish. Was harassed for additional payment for cancellation of a motor policy and direct debit. When the funds had been cleared in full, the direct debit fee plus late payment a short time later they levied another fee for something else. At each point they told me the balance on my account was nil and then through harassment advised if I did not stump up they would place the amount requested to their Collection Dept. Although they were small amounts requested this was hardly good and equitable customer services. Wouldn't touch them with a barge pole!