RAC customer relations you cant speak to them on the phone, they do not call back when you leave a message, when they do finslly call you back they deny any responsibility as a mear broker (administrator) to call the underwriter or claims depts for any update. Will continue to charge you for s vehicle that was written off for over 6 months even if your claim is NON Fault, they may not know the real definition. They dont listen to or treat Loyal customers fairly. I was blamed for not asking for comprehensive Plus in 2019, without them providing proof to this on a complaint, so in 2020, 2021 Did not have to offer. DiRE Customer service, and insurance, got passed pillar to post 170 calls, emails passed around to call everyone myself. Hours of calls, stress. Avoid use Admiral instead as they dont change policy details to get more our of you and provide less. Like Comprehensive Plus.. Avoid, avoid, avoid. 1 star is too much