Having multiple policies I find the admin fees they apply to existing customers who reduce the number of policies with them if they sell one of their car excessive. £50 cancellation fee to call in the cancellation to hit a few buttons! You can't even amend the policy yourself on the portal to save the customer service person element so no way to avoid the admin fee. I've recently added my daughter less than 2 weeks before the cancellation so charged £25 for that and now another £50. If you still remain a customer on other policies you would think they would introduce some sort of loyalty element.... I know who I won't be renewing with next time round.