Terrible experience with RAC. Firstly the price was quite high but I stupidly assumed that meant the service was going to be good. I had an incident in Nov 2021 whereby something dropped from a bridge and hit my windscreen as well as the plastic strip at the bottom of the windscreen. I reported it and then never heard back about repairs. Due to ill health I didn’t chase it until now (June 2022). I spent nearly 5 hours speaking with rac and their underwriter company and in short they had forgotten to even log the claim on their system. To make matters worse they wanted me to pay a voluntary excess plus the usual excess which came to £550!! For a windscreen and a bit of plastic! Not even worth claiming. Really wished I had of checked here first! Have cancelled my policy and will never use again