I have black box insurance. I thought RAC being the best rated one that I would have a nice easy journey with them. However, there is absolutely no hope for people who have a black box, other than to call people if you have issues with the black box insurance. Nothing online, nothing anywhere, even if there is a link to a help page for black box it’s rundown and empty pages. I had an issue with the installation of the black box itself, and I spent 3 hours trying to find a phone number to receive help from. After the 3 hours, I seemed to have found a black box insurance phone number, wasn’t I silly, the nice man on the phone said this number no longer operates for black box, so I got given another number to call, bet you can guess what happened there, that happened 5 times until it was finally solved, 2 hours after calling and calling. I opted to have breakdown cover with my insurance, turns out I couldn’t use it until my black box was installed, however I needed assistance with my engine. So I had to sign up for a new breakdown cover. Requested help, told I’d have to wait an acceptable 3 hours, that 3 hours tuned into 14 hours. They sent out a third party mechanic, who was absolutely lovely. He was waiting since 6.30am to have a call out, I was his first customer of the day. Why was I waiting so long?! Choose RAC at your own risk. Unless I’m offered a great deal with renewal then I probably wouldn’t choose RAC again.