If I could give zero score I would. I had a minor accident in early March. Have been passed from pillar to post, no repairs, no updates, no communication about anything, despite being told by Markerstudy (some weeks after) that I would receive emails. I cannot even begin to imagine what this treatment would be like for someone who has had a more serious accident and experienced trauma. I'm stuck without use of my car and currently just confused about what to do next. This really is an unacceptable level of customer service. I wrote a complaint a month ago and received a message yesterday to say they could not yet look in to my case for another 4 weeks. I actually feel that I have been scammed. DO NOT USE!!!!